Michael’s Appliance Center has its own delivery staff, allowing us to work with you on difficult or time-sensitive deliveries. When you make a purchase with Michael's, our knowledgeable sales staff will make sure every detail of your delivery is covered; from gas conversions and door swing changes to delivery dates and times. Michael's Appliance Center Sales and delivery staff work hard to cover any issues that may arise and make your entire shopping experience with us positive and enjoyable. Our delivery crew will do everything possible to get your appliance correctly placed in your home and will be happy to remove packing and shipping materials for disposal at our store.
Scheduling your delivery
In order to control costs, our delivery truck goes in one specific direction (north, south, east, and west) on a given day of the week. Deliveries are added to the schedule according to direction up to 24 hours prior or until that given day is fully booked, whichever comes first.
When will your appliance arrive?
Michael’s Appliance Center delivers during normal business hours. We route the deliveries in the best way possible for the drivers to make them all in a reasonable amount of time. You will be contacted between 3:00 and 5:00 p.m. the day prior to your requested date to inform you of your projected 3-hour delivery window. A responsible adult, authorized to make decisions, must be present for delivery. If you are unavailable during the given 3-hour window, we will reschedule your delivery on the next available delivery date. If you miss your delivery and fail to notify us, you will incur charges for redelivery.
For safety reasons, our delivery team cannot...
• Remove their shoes, though caution and care will be exercised to protect your home and merchandise.
• Lift/hoist merchandise over banisters, or other obstructions, or through windows.
• Use customer–supplied or used connectors.
• Reconnect relocated appliances to home utilities.
• Relocate used appliances to a different address.
• Perform carpentry, electrical or plumbing work.
• Install appliance trim kits.
The following is a delivery checklist for you to complete before we deliver your appliances; this checklist will help to avoid many of the common issues encountered during delivery.
Clear Pathways. Ensure a clear path from the driveway to where your appliance will go inside your home. In inclement weather, please clear away all ice, snow or debris from the street to the appropriate entrance. In your home, this includes moving furniture, throw rugs and any other items that may impede delivery.
Protect your flooring from damage. We recommend heavy cardboard at a minimum, for softer flooring (bamboo, pine, etc.) use something stronger such as plywood. The delivery team will not have these items on the truck, and unprotected flooring damaged during delivery will not be considered for reimbursement.
Confine all house pets to a separate area from the delivery path.
Measure! Ensure that your doorways, hallways, and ceilings are clear and large enough to fit the new appliance. If your stairway is angled, and the appliance is coming upstairs, make sure that there’s enough room for the appliance to fit around it. Michael’s will not remove or install railings, doors or door jambs. This is solely the responsibility of the homeowner.
Check your connections.
ALL GAS CONNECTIONS1. No connection to copper gas lines will be made under any circumstances.
WATER CONNECTIONS FOR REFRIGERATORS1. No connections to existing plastic water lines will be made under any circumstances.
WATER CONNECTIONS FOR LAUNDRY1. No connections with existing water lines will be made.
ALL ELECTRICAL CONNECTIONS1. Hard-wired appliances will not be disconnected under any circumstances.
Empty out your old appliance. All Appliances must be emptied and disconnected prior to removal.
For any questions, changes, or issues regarding your appliance delivery, please give us a call.
|In Stock,Verified||Quantity has been pulled and tagged for your order.|
|In Stock,Not Yet Verified||Quantity available, has NOT been pulled and tagged yet.|
|Not Yet Ordered||Not available from stock, not added to a purchase order yet.|
|Ordered on PO 'xxxxx'||Not available from stock, has been ordered from the mfg.|
|Backordered on PO||Item is on Backorder from the Manufacturer.|
|If an estimated delivery date is available, it is shown as well. ETA is NOT a guaranteed date.|
|Received||Sufficient quantity received to fill your order.|
|Partially Received||Received some, but not all of the quantity to fill your order.|
|Partially Received,No More||Some, but not full quantity received; no more are coming.|
|Item on Hold, Pending Order||This Item has not been released for order yet.|
|Item Released||This item has already been picked up or delivered.|
|Internal Error||Automated order system error; please call to rectify.|
Our Integrated Scheduling System has this order scheduled for the date and time shown.
The time span shown is our best calculation of when we will be there however it is not guaranteed as we cannot plan for unexpected occurences such as traffic or delays at a previous call.
If multiple time spans are shown for the same date that indicates we have scheduled multiple time slots to allow ample time for your call.
Should we be ahead of schedule, attemps will be made to contact you to ok an earlier time. If we cannot contact you, we will attempt follow the original scheduled time span.
We normally route our delivery schedule by 4 PM the day prior; no times will be available prior to this.