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Delivery

Michael’s Appliance Center has its own delivery staff, allowing us to work with you on difficult or time-sensitive deliveries. When you make a purchase with Michael's, our knowledgeable sales staff will make sure every detail of your delivery is covered; from gas conversions and door swing changes to delivery dates and times. Michael's Appliance Center Sales and delivery staff work hard to cover any issues that may arise and make your entire shopping experience with us positive and enjoyable. Our delivery crew will do everything possible to get your appliance correctly placed in your home and will be happy to remove packing and shipping materials for disposal at our store.

Scheduling your delivery

In order to control costs, our delivery truck goes in one specific direction (north, south, east, and west) on a given day of the week. Deliveries are added to the schedule according to direction up to 24 hours prior or until that given day is fully booked, whichever comes first.

When will your appliance arrive?

Michael’s Appliance Center delivers during normal business hours. We route the deliveries in the best way possible for the drivers to make them all in a reasonable amount of time. You will be contacted between 3:00 and 5:00 p.m. the day prior to your requested date to inform you of your projected 3-hour delivery window. A responsible adult, authorized to make decisions, must be present for delivery. If you are unavailable during the given 3-hour window, we will reschedule your delivery on the next available delivery date. If you miss your delivery and fail to notify us, you will incur charges for redelivery.

Safety

For safety reasons, our delivery team cannot...

• Remove their shoes, though caution and care will be exercised to protect your home and merchandise.

• Lift/hoist merchandise over banisters, or other obstructions, or through windows.

• Use customer–supplied or used connectors.

• Reconnect relocated appliances to home utilities.

• Relocate used appliances to a different address.

• Perform carpentry, electrical or plumbing work.

• Install appliance trim kits.

The following is a delivery checklist for you to complete before we deliver your appliances; this checklist will help to avoid many of the common issues encountered during delivery.

check%20mark.jpg Clear Pathways.  Ensure a clear path from the driveway to where your appliance will go inside your home. In inclement weather, please clear away all ice, snow or debris from the street to the appropriate entrance. In your home, this includes moving furniture, throw rugs and any other items that may impede delivery.

check%20mark.jpg Protect your flooring from damage.  We recommend heavy cardboard at a minimum, for softer flooring (bamboo, pine, etc.) use something stronger such as plywood. The delivery team will not have these items on the truck, and unprotected flooring damaged during delivery will not be considered for reimbursement.

check%20mark.jpg Confine all house pets to a separate area from the delivery path.

check%20mark.jpg Measure!  Ensure that your doorways, hallways, and ceilings are clear and large enough to fit the new appliance. If your stairway is angled, and the appliance is coming upstairs, make sure that there’s enough room for the appliance to fit around it. Michael’s will not remove or install railings, doors or door jambs. This is solely the responsibility of the homeowner.

check%20mark.jpg Check your connections.  Michael’s Appliance Center will not disconnect or connect any appliance that is hard-wired (no power cord/receptacle). The homeowner will need the services of a qualified electrician.  

Building codes specify that gas supply lines must have a shutoff valve securely mounted in the same room as the appliance it controls. This valve must be no further than 6 feet from the appliance. The gas connector (the line between the Appliance and the shutoff) must never pass through a floor or wall before connecting to the valve.    

Michael’s Appliance Center will not make connections to any gas service that does not have a proper shutoff valve already in place, nor will we connect any gas appliance using copper pipe as the connector. We will not attempt, under any circumstance to turn off/on spring-loaded gas valves due to the possibility of leaks at the valve. Nor will we connect to any copper water lines or shut off corroded water valves. In this case, the homeowner will need the services of a qualified plumber.

check%20mark.jpg Empty out your old appliance.  All Appliances must be emptied and disconnected prior to removal. 

 For any questions, changes, or issues regarding your appliance delivery, please give us a call.

Legend
In Stock,Verified Quantity has been pulled and tagged for your order.
In Stock,Not Yet Verified Quantity available, has NOT been pulled and tagged yet.
Not Yet Ordered Not available from stock, not added to a purchase order yet.
Ordered on PO 'xxxxx' Not available from stock, has been ordered from the mfg.
Backordered on PO Item is on Backorder from the Manufacturer.
If an estimated delivery date is available, it is shown as well. ETA is NOT a guaranteed date.
Received Sufficient quantity received to fill your order.
Partially Received Received some, but not all of the quantity to fill your order.
Partially Received,No More Some, but not full quantity received; no more are coming.
Item on Hold, Pending Order This Item has not been released for order yet.
Item Released This item has already been picked up or delivered.
Internal Error Automated order system error; please call to rectify.
Schedule Help

Our Integrated Scheduling System has this order scheduled for the date and time shown.

The time span shown is our best calculation of when we will be there however it is not guaranteed as we cannot plan for unexpected occurences such as traffic or delays at a previous call.

If multiple time spans are shown for the same date that indicates we have scheduled multiple time slots to allow ample time for your call.

Should we be ahead of schedule, attemps will be made to contact you to ok an earlier time. If we cannot contact you, we will attempt follow the original scheduled time span.

We normally route our delivery schedule by 4 PM the day prior; no times will be available prior to this.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 845-342-0369 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.