If you have an appliance, part or even a service call order open with us you can track the status here. Simply enter the order number or your customer number to view the status of any open orders for you currently in our system.
Michael's Appliance utilizes 'Just-in-time' ordering and delivery from our manufacturers; This allows us to bring your appliance(s) or parts in right up to the time of your delivery. It is not uncommon for items to 'cross-dock'; that is, go from the Manufacturers delivery truck right onto OUR delivery truck or directly out to UPS for shipment to you.
|In Stock,Verified||Quantity has been pulled and tagged for your order.|
|In Stock,Not Yet Verified||Quantity available, has NOT been pulled and tagged yet.|
|Not Yet Ordered||Not available from stock, not added to a purchase order yet.|
|Ordered on PO 'xxxxx'||Not available from stock, has been ordered from the mfg.|
|Backordered on PO||Item is on Backorder from the Manufacturer.|
|If an estimated delivery date is available, it is shown as well. ETA is NOT a guaranteed date.|
|Received||Sufficient quantity received to fill your order.|
|Partially Received||Received some, but not all of the quantity to fill your order.|
|Partially Received,No More||Some, but not full quantity received; no more are coming.|
|Item on Hold, Pending Order||This Item has not been released for order yet.|
|Item Released||This item has already been picked up or delivered.|
|Internal Error||Automated order system error; please call to rectify.|
Our Integrated Scheduling System has this order scheduled for the date and time shown.
The time span shown is our best calculation of when we will be there however it is not guaranteed as we cannot plan for unexpected occurences such as traffic or delays at a previous call.
If multiple time spans are shown for the same date that indicates we have scheduled multiple time slots to allow ample time for your call.
Should we be ahead of schedule, attemps will be made to contact you to ok an earlier time. If we cannot contact you, we will attempt follow the original scheduled time span.
We normally route our delivery schedule by 4 PM the day prior; no times will be available prior to this.