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About Us

 

The Team

Gary Formisano

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Owner

At the helm of Michael’s Appliance for the past four decades, Gary ensures that the company’s longtime philosophy of excellent service and value is pursued by the current generation of Michael’s professionals.

Frank Dragone

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Advertising and Customer Relations

A Michael’s veteran, Frank joined the company in 1995. After 20 years of handling both sales and marketing, today Frank heads up marketing while overseeing customer relations.

Andrew Guattery

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General Manager
Andrew joined the company in 2001 and served in leadership roles in both the parts and service departments. As digital technology grew in importance to the company, Andy was asked to deploy his computer knowledge to head up the company’s Information and Technology Department. Today he oversees daily operations of the store, ensuring the Michael’s commitment to quality service and relations remain our highest priority.

Christopher Walsh

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Sales and Purchasing
Chris’ attention to detail makes each sale about much more than just getting an order. It’s about having the absolute best knowledge in the industry of the products we carry – how they work, what makes them unique, and how each one might be the perfect fit for the needs of a customer. It’s also about understanding the sale process so well – all the way through to delivery – so the Michael’s customer finds the experience simple and satisfying. He also serves as the company’s principal buyer — ensuring prompt shipment to facilitate your delivery, while maintaining the highest quality and best selection of products available.
 

Trulane Verdon

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Parts and Service Manager

Experienced in inventory control and a seasoned technician, Trulane oversees all of the daily service and parts operations. As the principal buyer for parts he also is charged with maintain our extensive in-house inventory. Originally an employee of the Sears parts store in Middletown, Trulane has been with us since they closed in 2009.

Stella Seitz

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Parts and Service Associate

Stella has an extensive 37-year background in the appliance parts and service business, including experience as a branch manager at the Sears Parts store in Middletown and Metro Factory Service in Dover, NJ. Her experience has allowed us to combine parts and service into a single, one-stop department for anything repair related. This means more timely and efficient support of our customers.

Julie Margotta

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Office Manager

With us since 2003, Julie handles all of the accounting in the store, and manages the clerical side of operations. Julie carries our philosophy of professional service to all of our vendors and works closely with our customers whenever warranty or billing issues arise.

Sergio Fuertes

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Sales Associate

Since 2007 Sergio’s vast experience in sales has given Michael’s yet another way to take care of our customers. Bilingual, Sergio effortlessly communicates with his customers to help them make the right choice the first time. Sergio worked for the Maytag Corp for eighteen years as a sales rep for Hoover. In his spare time he enjoys cooking for family and friends.

Testimonials

Here are a few comments from our customers....

"Michael's Appliance went beyond my expectations to fix my stove. I am very appreciative for all their help."

-Vera

"A truly wonderful, stress-free experience."

-Christine M.

"Everyone at Michael's has been a pleasure to work with since my first visit to the store. All of my questions and concerns are promptly addressed and the level of service is second to none."

"I highly recommend Michael's Appliance Center. Their sales staff, service department and delivery and installation crew are all top notch. My husband and I are extremely impressed with them and would definitely buy our next appliance from Michael's. We found Sergio to be very professional, knowledgeable, sincere in his desire to meet our needs and a pleasure to deal with."

-Hope 

"Michael's is a fabulous appliance resource. We are impressed with the quality and integrity of their business."

-Jen 

"Very happy with the service. Friendly staff and very quick to come out and fix my washer. Thanks, Michael!"

-Allen B. 

 "Cory is a great worker. He is very kind and easy to talk to regarding how our dishwasher works."

-Jacqueline C.

"You guys are excellent. On a scale of 1-10, Michael's is a 15!"

-Neil G. 

"I have purchased all of my major appliances from Michaels. Their service is part of the reason I return."

-Anthony L.

"The service man did a good job. Answered some other questions we had. If we need service in the future, I hope he would come."

-Ronald B.

"I was very happy with my new oven. Between the care demonstrated by the manufacturer and Michael's service department, I couldn't be more pleased. Although it was the middle of the holidays, Michael's service department made sure someone came out immediately. (And I live in a rural area) They demonstrated to me that Michael's sells appliances from quality manufacturers and cares about its customers after the sale by performing high quality service."

-Darlene M.

Legend
In Stock,Verified Quantity has been pulled and tagged for your order.
In Stock,Not Yet Verified Quantity available, has NOT been pulled and tagged yet.
Not Yet Ordered Not available from stock, not added to a purchase order yet.
Ordered on PO 'xxxxx' Not available from stock, has been ordered from the mfg.
Backordered on PO Item is on Backorder from the Manufacturer.
If an estimated delivery date is available, it is shown as well. ETA is NOT a guaranteed date.
Received Sufficient quantity received to fill your order.
Partially Received Received some, but not all of the quantity to fill your order.
Partially Received,No More Some, but not full quantity received; no more are coming.
Item on Hold, Pending Order This Item has not been released for order yet.
Item Released This item has already been picked up or delivered.
Internal Error Automated order system error; please call to rectify.
Schedule Help

Our Integrated Scheduling System has this order scheduled for the date and time shown.

The time span shown is our best calculation of when we will be there however it is not guaranteed as we cannot plan for unexpected occurences such as traffic or delays at a previous call.

If multiple time spans are shown for the same date that indicates we have scheduled multiple time slots to allow ample time for your call.

Should we be ahead of schedule, attemps will be made to contact you to ok an earlier time. If we cannot contact you, we will attempt follow the original scheduled time span.

We normally route our delivery schedule by 4 PM the day prior; no times will be available prior to this.